September 30, 2019
Dear HCV Participant/or Property Owner,
On
March 7, 2019, HUD informed the San Francisco Housing Authority (SFHA)
that it was in default under its Housing Choice Voucher (HCV)
Consolidated Annual Contributions Contract and its Low Rent Public
Housing (LRPH) Consolidated Annual Contributions Contract. Accordingly,
HUD determined that it is in the best interest of San Francisco’s public
housing families to allow us to cure the default by having the City and
County of San Francisco assume responsibility for our essential
functions and outsourcing programmatic and financial administration of
the HCV and LRPH programs to third-party contractors.
This is
why we are contracting with Nan McKay and Associates, Inc., (NMA) to
administer the daily operations of the HCV program, formerly known as
Section 8, starting on October 1, 2019.
Your housing services are not affected by this change.
We will continue to provide you with excellent customer service. For
assistance by phone, please continue to call 415-715-5200, Monday
through Friday, 8 AM to 5 PM. To ensure timely responses to all of our
customers, we now require all inquiries to be routed through our main
customer service number above. Customers will no longer contact
individual eligibility workers.
In addition, you may contact
our new Customer Service Team by e-mail (CustomerCare@sfha.org)at any
time. Please allow at least two days for a response.
We will
be launching a fully redesigned, user-friendly website at sfha.org in
the coming months, which will include self-service portals designed to
allow you to interact with the HCV program on your own schedule. Through
these portals you will be able to request an interim, complete your
recertification, check the status of a move or hearing, and much more
without having to come our office for assistance.
Thank you
for your continued participation in the SFHA HCV program. We value your
partnership and look forward to working with you as we make these
improvements.
Sincerely,
San Francisco Housing Authority Housing Choice Voucher Department
