"SFHA offices are open to the public by appointment only. Please contact SFHA to make an appointment or to answer any questions that you may have by e-mailing customercare@sfha.org. Thank you.”
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HCV Program Update
The San Francisco Housing Authority (SFHA) continues working diligently to ensure that we provide essential services while following the San Francisco Department of Public Health's directive to limit any exposure to COVID-19. To continue to serve you, we, like other City and County of San Francisco departments, have taken the following immediate actions:
No Visits at the SFHA Office
Due to COVID-19, we are not currently accepting visits at our office. However, you may drop off documents at our office (1815 Egbert Avenue) by using the drop box outside the main entrance. You can also fax documents to us at 415-820-1586 or e-mail them to customercare@sfha.org.
Requests for Immediate Needs Only, Please
Due to reduced staffing, we are focusing on:
- Interim recertification requests for rent reductions
- Emergency moves due to your home being uninhabitable
- Inspections for new move-ins
You may request any of these services or submit a Request for Tenancy Approval in any of these ways:
- E-mail to customercare@sfha.org; response within 48 hours of receipt
- Fax to (415) 820-1586
- Mail to HCV Program, 1815 Egbert Avenue, San Francisco, CA 94124
- Place in the drop box at the front door of 1815 Egbert Avenue
In complying with the Department of Public Health's recommendations, we are operating with minimum staffing onsite until the mayor issues further executive orders.
Call Center Remains Staffed: (415) 715-5200
Our call center is open from 8 a.m. until 5 p.m. to assist you with your questions and provide continued needed service. We expect longer than normal hold times because of a high volume of calls. We are committed to answering your call as quickly as possible and will continue to monitor our wait times to ensure we are answering calls within a reasonable timeframe.
Resources
Please use this list of resources related to the COVID-19 outbreak and follow the following tips to stay safe during this pandemic:
- Frequently wash your hands with soap and water for at least 20 seconds.
- Cover your cough or sneeze.
- Stay home if you are sick.
- Avoid touching your face.
- Try alternatives to shaking hands, like an elbow bump or wave.
- If you have recently returned from a country, state, or region with ongoing COVID-19 infections, monitor your health and follow the instructions of public health officials.
- There is no recommendation to wear masks at this time to prevent yourself from getting sick.
Stay safe and let's #beatcovid19!
Community Support Resources
- Special Education Guidance: The California Department of Education, complying with Governor Newsom's March 13th executive order, has issued guidance related to COVID-19 on several topics, including support for students with disabilities. The guide and FAQs can be found online.
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- Smart Money Coaching is available to anyone living, working or receiving services in San Francisco. Our dedicated service providers have transitioned services to phone and video appointments. To schedule an appointment, call 877-256-0073. For seniors and adults with disabilities, call 628-999-5871.
- Diapers: Diaper bank locations and their hours may be found here: http://www.sfdiaperbank.org/locations. To receive diapers from the diaper bank, participants must be enrolled in CalWorks or CalFresh.
- Filing for Unemployment, Disability, or Paid Family Leave: California's Employment Development Department provides a variety of support services to workers affected by COVID-19:
- Workers with reduced or eliminated hours may file an Unemployment Insurance claim.
- Those sickened or quarantined due to COVID-19 can file a Disability Insurance claim.
- Those caring for an ill or quarantined loved one can file a Paid Family Leave Claim.
All claims can be filed online. Links to the online claim forms and FAQs can be found here.
